Application for MyWay Autoload

This form is a request to set up a Direct Debit from a nominated bank account or credit card.

Using Autoload is a great way to ensure you are never left without required funds on your MyWay card. This direct debit feature will automatically add value to your MyWay card when the balance falls below $10 with payment taken from your nominated bank account over the following days.

Passengers who top up using Autoload attract a further 5% discount on all fares.

This feature will be applied within 2 days of your form submission.

Please note that if you add value to your MyWay card by other means it may cancel your Autoload feature.


Phone: 13 17 10
Online: Feedback form

Your personal information

Access Canberra uses this form to collect information which is necessary to allow the ACT Government to provide services to you. Personal Information may be used or disclosed in accordance with the Information Privacy Act 2014.

For details on the collection of personal information in this form please refer to the Access Canberra Information Collection Notice. If you have questions about how your information will be handled please see the Access Canberra Privacy Policy and the Transport Canberra and City Services privacy statement or contact us.